Firstly, read & understand the Direction!
A compliant TMBS cannot be established and maintained by one person, you need to get your subject matter experts and senior management team involved!
Best approach – brainstorm it
- White board it, draw out your end to end processes
- Consider the systems, processes, responsibilities, interfaces, outsourcing, 3rd parties.
- Include CRM; Incident, Problem and Change Management; Complaint Management
- Think about all the areas that can impact on a customers bill being accurate
