Firstly, read & understand the Direction!​

A compliant TMBS cannot be established and maintained by one person, you need to get your subject matter experts and senior management team involved!​

Best approach – brainstorm it​

  • White board it, draw out your end to end processes​
  • Consider the systems, processes, responsibilities, interfaces, outsourcing, 3rd parties.​
  • Include CRM; Incident, Problem and Change Management; Complaint Management
  • Think about all the areas that can impact on a customers bill being accurate